Terms & Conditions for Duchess Pastry
Last updated: August 2025
Welcome to DuchessPastry.com ("Service"), operated by Gopalakrishnan Chithrakala (doing business as Duchess Pastry). By accessing or using our Service, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, please do not use the Service.
1. Definitions
"Customer," "you," "your" refers to anyone using our Service to browse or order pastries.
"We," "us," "our" refers to Duchess Pastry.
"Order" means the request you submit via our website for purchase and delivery of pastries.
2. Acceptance of Terms
By placing an Order or accessing any part of the Service, you affirm that you:
- Are at least 18 years old.
- Have the legal capacity to enter into a binding contract.
- Agree to these Terms and our Privacy Policy.
3. Account Registration
- To place an Order, you must create an account or sign in via Google OAuth.
- You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
- Notify us immediately of any unauthorized use or security breach.
4. Ordering & Payment
Order Submission:
All Orders are subject to product availability and acceptance by us. We reserve the right to refuse or cancel any Order prior to payment.
Payment Processing:
We process payments exclusively via secure payment gateways. Payment must be made in full at the time of Order placement.
Pricing & Fees:
On order, prices will be updated with applicable taxes. Delivery fees may apply and will be displayed in the checkout flow.
Promotions & Coupons:
Coupon codes are subject to their own terms (expiry, one-time use, first-order only, etc.). We may modify or discontinue promotions at any time.
5. Delivery
Delivery Windows:
Estimated delivery times are provided at checkout but are not guaranteed.
Order Status & Step-Tracking:
Once your Order is placed, you can view its status in defined stages (e.g., Received, Preparing, Out for Delivery, Delivered) via your account, no live-map interface is provided.
Failed Deliveries:
If we cannot reach the delivery address, we will contact you. Additional delivery fees may apply for re-delivery.
6. Cancellations & Refunds
No Cancellations or Refunds: Once you place an Order and complete payment via our secure payment gateway, the Order is final. We do not accept cancellations or issue refunds under any circumstances.
7. Intellectual Property
All content on the Service—logos, text, graphics, images, and software—is our property or that of our licensors and is protected by copyright, trademark, and other laws. You may not reproduce, modify, distribute, or create derivative works without our prior written consent.
8. User Conduct
When using the Service, you agree not to:
- Violate any applicable law or regulation.
- Impersonate any person or entity or falsely state your affiliation.
- Use the Service to transmit harmful code or spam.
- Interfere with or disrupt the security or performance of the Service.
9. Disclaimers & Limitation of Liability
"As Is" Service:
We provide the Service on an "as is" and "as available" basis without warranties of any kind.
No Guarantee:
We do not guarantee uninterrupted or error-free operation.
Limitation of Liability:
To the fullest extent permitted under applicable law, Duchess Pastry and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Service.
10. Indemnification
You agree to indemnify, defend, and hold harmless Duchess Pastry and its officers, directors, employees, and agents from any claims, liabilities, losses, damages, costs, or expenses (including reasonable attorneys' fees) arising from your breach of these Terms or your use of the Service.
11. Termination
We may suspend or terminate your access to the Service at any time, with or without cause or notice. All provisions that by their nature should survive termination will remain in effect (e.g., intellectual property, disclaimers, indemnification, limitation of liability).
12. Governing Law & Dispute Resolution
These Terms are governed by the laws of India. Any disputes arising under or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts in Coimbatore, Tamil Nadu.
13. Changes to Terms
We may update these Terms from time to time. We'll post the new "Last updated" date here and, if changes are material, notify you via email or in-app notification. Continued use of the Service after changes constitutes your acceptance.
14. Contact Us
For questions about these Terms, please contact:
Email: hello@duchesspastry.com
Address:
Duchess Pastry, 7/68 62-B Vijayalakshmi Nagar, Sivasakthi Gardens, Keeranatham, Saravanampatti, Coimbatore – 641035.
Thank you for choosing Duchess Pastry!